PROLIN Smart Suite 10
PROLIN Smart Suite 10 is a full-fledged ITSM solution designed to seamlessly replace HP Service Desk 4.5 installations with PROLIN ITSM as a Service. Smart Suite 10 is designed, from the ground up, for top performance, modern functionality, and to make life easy and fun in the IT department.
Smart Suite 10 offers HP Service Desk Managers and Help Desk administrators
a new generation of ITIL-based ITSM solutions.
Smart Suite 10 is built, from the ground up, on the Microsoft® .NET™ Framework which provides the basis for Web service-based connectivity for Microsoft Windows-based applications.
Developed by PROLIN engineers using the Test Driven Development methodology, PROLIN Smart Suite is designed with the highest level of quality and architected for new feature releases and on-going product improvements.
PROLIN Smart Client 10
With a fresh, state-of-the-art, Microsoft Office look-and-feel, Smart Client 10 delivers the highest product quality and a vastly improved user experience, offering more than 30 feature improvements, compared to the HP Service Desk client. Improvements focus on IT Management, Views, Reporting, Navigation, Search, Layout, and Dynamic Forms. PROLIN Smart Client 10 can be installed in a risk-free parallel process with your current HP Service Desk installation, with no disruption in your day-to-day IT management.
PROLIN Power Server 10
Power Server 10 is a state-of-the-art ITSM application server, based on Microsoft .NET Framework, with a layered architecture stack that provides robust and flexible Internet-era functionality. It is fully compatible with your HP Service Desk Application Server. In fact, for added peace-of-mind in the early stages, you can run your PROLIN Power Server 10 in parallel with your HP Application Server.
PROLIN Business Data Analyzer
The PROLIN Business Data Analyzer is a best-of-breed, Web-based, visualization tool that helps you create a custom dashboard of your most important business information—in graphs, charts, and grids—that quickly and dynamically display your most important business data.
PROLIN enables a smooth transition from HP Service Desk to PROLIN Smart Client 10 and Power Server 10. For complete peace-of-mind in the early stages, your can run your HP Service Desk client and HP Application Server in parallel with Smart Client 10 and Power Server 10.