PROLIN Smart Knowledge Center
The Corporate Data Dilemma
In a fast moving corporate environment, information is money. According to a study conducted by IDC over a five year period, the amount of information created and replicated by the average enterprise grew by a factor of 9 – and it’s projected to more than double every two years. The number of files generated to encapsulate data is projected to grow by a factor of 8 over the next five years while the pool of IT staff available to manage them will grow only slightly.
The Cost of Unstructured Data Storage
The simple task of locating information can be costly and cumbersome. Each department utilizes different applications and solutions that store data in a variety of formats - different databases, spreadsheets, documents, forms, lists, etc. In most organizations every employee spends an average of 2.44 hours per week searching for existing documents. This costs a company with 1,000 employees roughly $4.65M per year.
Extracting Value from Chaos
If the very success of your company depends upon your ability to manage and interpret your corporate data – often within a small window of opportunity - how do you derive more value from growing data stores more frequently? The solution is to generate value by quickly identifying and extracting the right information from the corporate digital universe, which at the microcosmic level familiar to the average CIO, can seem as turbulent and unstructured as the physical world around them.
From Chaos to Order in Seconds
PROLIN Smart Knowledge Center (SKC) is a ‘self organizing’ content management system that automatically discovers and indexes all of the digital information residing throughout your enterprise, and delivers results in an intelligently clustered, easy to use data map. It’s powered by an extremely fast ‘full-text’ search engine built on patented algorithms that enable information collection with dynamic intelligent search – providing structure to non-standard data sources for fast retrieval of all digital data.
PROLIN Smart Knowledge Center is totally configured through the use of filters to access intranets, extra-nets and external search engines so users can find simple answers to low level problems and relieve the burden on support staff; and it provides social media integration to quickly identify trends and what's being said about the organization on Twitter!
PROLIN Smart Knowledge Center is the fastest way to discover what you didn’t know you knew. As the data on your network grows it becomes more unstructured and less manageable. With its automated intelligent search capability, PROLIN Smart Knowledge Center can identify all of the digital information on your network – no matter what file format it’s in. It’s customizable to exclude certain file formats like system files and can be easily configured to limit searches to certain areas or to include the entire network.
Identifying and organization data and making it widely available to everyone will save time and money. But not all data necessarily needs to be available to everyone. Sensitive documents and private employee and company information should only be available to approved users. PROLIN Smart Knowledge Center’s administrative function is easily configured to control access to information through the use of black and white lists and other filters to limit access and define specific search areas, and provides additional security based functionality.
Rapid Deployment in Every Environment
PROLIN Smart Knowledge Center can be quickly be deployed as a local solution to run from the network (no installation necessary on end user machines), as a cloud based SaaS solution for remote access or via a hybrid environment.
PROLION Smart Knowledge Center:
Supports dozens of major file formats and contains a built-in interpreter to open any file that can be viewed in a browser.
Features a FAQ’s Add-On System: Quickly create your own company FAQ’s to capture your distributed IT and corporate intelligence and have it readily accessible to everyone in your organization.
Provides API Sets: PROLIN Smart Knowledge Center is fully extensible through the use of plug-ins and API’s to easily interface with any external application.
Utilizes a built-in Drag & Drop Uploader for real-time support of OCR servers.
Features a built-in Thesaurus and Spell Checker: Provides automatic spelling correction and suggests synonym’s to help refine search criteria.
PROLIN Smart Knowledge Center will soon support operations, security and compliance information and provide an out-of-the box knowledge forum for sharing IT and corporate information. Of course PROLIN Smart Knowledge Center is fully integrated with PROLIN Smart Suite 10, but just like PROLIN Self Service Portal and PROLIN Smart Integration Server, it can also be installed as a stand-alone application that easily integrates with any other application, i.e., help desk applications and network management systems.
Root Cause Analyzer
Searches of log files can quickly identify anomalies that help pinpoint the root cause of major network problems and application errors. While calls to the helpdesk alert the team to incidents, PROLIN Smart Knowledge Center deeply analyzes the underlying data to highlight the root problem and allow for a much more timely and permanent resolution to costly problems.
PROLIN Smart Knowledge Center provides 360 ° access to information exactly when you need it – no matter where it resides.
PROLIN Smart Knowledge Center
SaaS Solution and/or On Premise Solution– No Client Installation Necessary
Can be public, private or hybrid cloud configuration
No Installation on End User Machines
Does Not Alter or Modify any of your Data
Extendable through Plug-in architecture
Extremely Fast Searching
Based on Patented Algorithms
Information Collection with Dynamic Intelligent Search
End User Specific Results
Shows the Real and very Intuitive way of Working
Intelligent Clustering of Information (Map Presentation)
Self Organizing Content Management System
Dynamic Search Criteria
Integration with Multiple Systems and Networks
Combining Existing Independent Information
All Digital Information
End-user Friendly (Customer Driven Development)