Top 25 Improvements

PROLIN Smart Client's Top 25 improvements over the standard Service Desk client

Overall improvements to HP Service Desk Client

• Modern “Smart Client” user interface
• High product quality

IT management improvements

• Online “Clickonce” deployment
• HP Service Desk – multiple service pack support

Improved views

• Flexible console layout
• Composite view for “Service Today”
• Improved grouping on date fields
• Clearer presentation of data in “Tree” views
• Dockable action windows
• Quick filter in “Tree” view
• Graphical CMDB view

Improved reporting

• Enhanced functionality for view printouts
• Dashboard view for quick daily statistics
• Advanced graphical chart type support

Improved navigation

• Tabbed views
• Quick filter in Navigator
• Improved view selection
• Faster multi-record navigation

Improved search options

• Quick filter in views
• Easier construction of search criteria
• More complex date queries possible
• More complex ID queries possible

Improved layout

• Improved attachments management
• Better mandatory field notification
• Automatic resizing of field labels