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PROLIN Self Service & Service Catalog
The PROLIN Self-Service Portal and Service Catalog leverage the power of web portals to efficiently deliver a full range of services directly to your end users, on demand, with no need for intervention by your service personnel.
PROLIN's sophisticated Self-Service Portal solution is based on a Content Management System that goes far beyond traditional IT Self-Service systems. It is a centralized solution, using intelligent web-based forms, to gather the information needed, directly from your end users. Then, using its advanced workflow engine, it creates, manages, and routes the actions necessary to complete the requested process.
PROLIN Self-Service Portal Puts Tools at Your End-Users' Fingertips
The customer-centric user interface is based on the latest Web 3.0 technologies. Easily place, manage, and monitor service requests. Search and find content, which is grouped by categories and topics, with explanatory text, documents, and links. Access service forms, which are tied to topics for easy user access. Perform advanced “search” functions. Create “favorites” for a shortlist of often-used forms and pages.
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SOA-Based for Flexible Integration--Works with HP Service Desk and HP Service Manager 7 The PROLIN Self-Service Portal and Catalog is designed using the global standards in Service Oriented Architecture (SOA). The platform easily integrates with other applications using the SOA standards.
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