PROLIN Adds Self-Service Portal and Service Catalog to Smart Suite 10– Extends Toolset for ITSM as a Service
SOA-Based for Flexible Integration--Works with HP Service Desk and HP Service Manager 7
San Mateo, California–June 14, 2011–PROLIN, an innovator in SaaS-based IT Service Management (ITSM), today announced PROLIN Self-Service Portal and Service Catalog, extensions to PROLIN Smart Suite 10, that leverage the power of web portals to efficiently deliver a full range of services directly to end users, on demand, without intervention by service personnel. PROLIN Self-Service Portal and Service Catalog also add key functionality for HP Service Desk 4.5, HP Service Manager 7, and HP Service Center customers, helping them protect and enhance their investments through non-disruptive, effortless, product extensions.
PROLIN's sophisticated Self-Service Portal solution is based on a Content Management System that goes far beyond traditional IT self-service systems. It is a centralized solution, using intelligent web-based forms to gather the information needed directly from end users. Then, using its advanced workflow engine, it creates, manages, and routes the actions necessary to complete the requested process.
The customer-centric user interface is based on the latest Web 3.0 technologies. It allows users to easily place, manage, and monitor service requests as well as search and find content, which is grouped by categories and topics, with explanatory text, documents, and links. In addition, users can perform advanced “search” functions and create “favorites” for a shortlist of often-used forms and pages. PROLIN Self-Service Portal and Catalog is designed using global standards from Service Oriented Architecture (SOA) and easily integrates with other applications using the SOA standards.
“PROLIN Self-Service Portal and Service Catalog, add easy-to-use service tools for direct use by end users,” said Jerome H. Mol, founder and CEO of PROLIN. “Self-Service Portal and Service Catalog, along with Business Data Analyzer, are part of the group of value-added products PROLIN is introducing to complement Smart Suite 10 and make life easy for ITSM users with ITSM as a Service.”
About PROLIN
PROLIN, the renowned pioneer in ITIL-based ITSM in the ‘80s and ‘90s, has reunited to revitalize IT Service Management with ITSM as a Service. PROLIN’s team of experienced engineering and business professionals is focused on bringing leading-edge technology, and fun, back to IT service management. PROLIN is privately held and has headquarters in San Mateo, CA, USA; development teams in Roseville, CA, USA, and Amsterdam, the Netherlands; and Sales & Support Centers in San Mateo, CA, USA; Amsterdam, the Netherlands; Antwerp, Belgium; and Melbourne, Australia. Please visit PROLIN at: www.prolin.com.
Editorial Contact:
Frances Mann-Craik
Chief Marketing Officer
PROLIN
frances@prolin.com
US: +1 408-868-9577
