PROLIN Latest News...
PROLIN AWARDED GOVERNMENT RESEARCH AND DEVELOPMENT GRANT
San Mateo, California – September 28, 2011 – PROLIN, an innovator in SaaS-based enterprise IT Service Management (ITSM) solutions, announced it has been awarded a €50,000 Research & Development grant from the government of the Netherlands Ministry of Economic Affairs, Agriculture and Innovation.
The grant was awarded for R&D activities targeting PROLIN’s innovative software engineering approach in developing ‘ITSM as a Service’
“Most competitive solutions are built on infrastructures that are antiquated and don’t serve the increasingly demanding needs of their customers,” said PROLIN CEO and founder Jerome H. Mol. “We are developing ITSM as a true service to companies – an easily scalable solution with predictable costs that will support the growth rate of any enterprise – on the ground or in the cloud.”
All entrepreneurs in the Netherlands who plan to conduct R&D work, regardless of their company size or business sector, are eligible to apply for the WBSO (Wet Bevordering Speur- en Ontwikkelingswerk). PROLIN was awarded the government grant from more than 13,000 application submissions. The grant is disbursed via tax credits the company earns through its R&D expenditures.
“The architectural foundation of delivering IT Service Management hasn’t fundamentally changed since we created the market well over a decade ago,” said Jan Maarten van Dongen, Chief Technology Officer of PROLIN. “This grant validates our vision of revolutionizing IT Service Management and providing our customers with a new competitive advantage”.
About PROLIN
PROLIN, the renowned pioneer in ITIL-based ITSM in the ‘80s and ‘90s has reunited to revitalize IT Service Management with ITSM as a Service. PROLIN’s team of experienced engineering and business professionals are focused on bringing leading-edge technology, and fun, back to IT service management. PROLIN is privately held and has headquarters in San Mateo, CA, USA; development teams in Roseville, CA, USA, and Amsterdam, the Netherlands; and Sales & Support Centers in San Mateo, CA, USA; Amsterdam, the Netherlands; Antwerp, Belgium; and Melbourne, Australia.
Please visit PROLIN at: www.prolin.com
Under the auspices of the Netherlands Ministry of Economic Affairs, Agriculture and Innovation, WBSO provides a fiscal facility for companies, knowledge centres and self-employed persons who perform R&D work. In this context, R&D means technical scientific research, the development of technologically new physical products or physical production processes (or parts thereof) and the development of technologically new software (or parts thereof).
www.agentschapnl.nl/programmas-regelingen/wbso
PROLIN Announces Smart Integration Server for Federated ITIL
San Mateo, California–July 12, 2011–PROLIN, an innovator in IT Service Management (ITSM), today announced PROLIN Smart Integration Server (SIS), designed to effectively and efficiently configure, manage, control and support data integration requirements. PROLIN SIS is an addition to PROLIN Smart Suite 10, which includes the PROLIN Power Server 10 and PROLIN Smart Client. PROLIN Smart Suite 10 is designed to smoothly replace HP Service Desk 4.5 and fulfil PROLIN’s mission to make life easy again for its customers.
PROLIN SIS provides federated ITIL and easily connects multiple ITSM systems. In addition, it provides integrations with all major operations and monitoring systems. A modular data and process management tool, SIS features advanced graphical drag and drop-based ETL functionality and OOB connectors for a wide range of data sources. In addition, multiple PROLIN SIS systems can be controlled centrally by the SIS, which enables central management of all data and process integrations and reporting needs within and between organizations.
Leverage PROLIN SIS, without using scripts, to:
Collect, unify, and combine information CMDB population & maintenance Data migration Cross reference, audit, and report Visualize, validate, and update differences
“Companies are collecting and storing data at an unprecedented rate, but it is locked in individual data silos and is difficult to access or integrate with other applications or processes,” said Jerome H. Mol, CEO of PROLIN. “The PROLIN Smart Integration Server provides a solution to effectively and efficiently configure, manage, control, and support data and integration requirements.”
About PROLIN
PROLIN, the renowned pioneer in ITIL-based ITSM in the ‘80s and ‘90s, has reunited to revitalize IT Service Management with ITSM as a Service. PROLIN’s team of experienced engineering and business professionals are focused on bringing leading-edge technology, and fun, back to IT service management. PROLIN is privately held and has headquarters in San Mateo, CA, USA; development teams in Roseville, CA, USA, and Amsterdam, the Netherlands; and Sales & Support Centers in San Mateo, CA and Seattle, WA, USA; Amsterdam, the Netherlands; Antwerp, Belgium; and Melbourne, Australia. Please visit: www.prolin.com.
PROLIN Adds Self-Service Portal and Service Catalog to Smart Suite 10– Extends Toolset for ITSM as a Service
SOA-Based for Flexible Integration--Works with HP Service Desk and HP Service Manager 7
San Mateo, California–June 14, 2011–PROLIN, an innovator in SaaS-based IT Service Management (ITSM), today announced PROLIN Self-Service Portal and Service Catalog, extensions to PROLIN Smart Suite 10, that leverage the power of web portals to efficiently deliver a full range of services directly to end users, on demand, without intervention by service personnel. PROLIN Self-Service Portal and Service Catalog also add key functionality for HP Service Desk 4.5, HP Service Manager 7, and HP Service Center customers, helping them protect and enhance their investments through non-disruptive, effortless, product extensions.
PROLIN's sophisticated Self-Service Portal solution is based on a Content Management System that goes far beyond traditional IT self-service systems. It is a centralized solution, using intelligent web-based forms to gather the information needed directly from end users. Then, using its advanced workflow engine, it creates, manages, and routes the actions necessary to complete the requested process.
The customer-centric user interface is based on the latest Web 3.0 technologies. It allows users to easily place, manage, and monitor service requests as well as search and find content, which is grouped by categories and topics, with explanatory text, documents, and links. In addition, users can perform advanced “search” functions and create “favorites” for a shortlist of often-used forms and pages. PROLIN Self-Service Portal and Catalog is designed using global standards from Service Oriented Architecture (SOA) and easily integrates with other applications using the SOA standards.
“PROLIN Self-Service Portal and Service Catalog, add easy-to-use service tools for direct use by end users,” said Jerome H. Mol, founder and CEO of PROLIN. “Self-Service Portal and Service Catalog, along with Business Data Analyzer, are part of the group of value-added products PROLIN is introducing to complement Smart Suite 10 and make life easy for ITSM users with ITSM as a Service.”
About PROLIN
PROLIN, the renowned pioneer in ITIL-based ITSM in the ‘80s and ‘90s, has reunited to revitalize IT Service Management with ITSM as a Service. PROLIN’s team of experienced engineering and business professionals is focused on bringing leading-edge technology, and fun, back to IT service management. PROLIN is privately held and has headquarters in San Mateo, CA, USA; development teams in Roseville, CA, USA, and Amsterdam, the Netherlands; and Sales & Support Centers in San Mateo, CA, USA; Amsterdam, the Netherlands; Antwerp, Belgium; and Melbourne, Australia. Please visit PROLIN at: www.prolin.com.
Editorial Contact:
Frances Mann-Craik
Chief Marketing Officer
PROLIN
frances@prolin.com
US: +1 408-868-9577
