Welcome to PROLINFO, your monthly source for regular updates about our new product releases, customers and partners, and to keep you connected to all of the exciting things that we're doing to deliver the next generation of IT Service Management around the globe. We always welcome your feedback, so feel free to share your thoughts with us - and Thank You for your continued support!
Raising the Bar Once More
During the massive shift from centralized to distributed computing, PROLIN created the global standard for IT Service Management. As organizations scramble to adopt SaaS (Software as a Service) based solutions, PROLIN has set a new global standard for IT departments struggling to support internal and external customers via the Cloud.
PROLIN Smart Suite 10 (100% compatible with HPSD 4.5) - our Smart Client, Smart Integration Server, and Self Service Portal and Service Catalog - is just the beginning of our vision to transform the industry. Traditional vendors - IBM, CA, BMC and HP – always have difficulty understanding and adapting to new paradigms. This presents us with an extraordinary opportunity. In our development pipeline are transformational solutions that provide predictive and intelligent support for ITIL processes, a Service Level Bus to manage Cloud providers and suppliers, a Smart Knowledge Center and true Federated ITIL.Hang on tight, because the bar is about to go much, much higher – very quickly!
Global Customer Traction
The last few months have been extraordinarily busy and very successful for PROLIN. We've seen a number of customer wins in the US, Europe and Australia, and we're optimistic we'll see that number double with additional conversions before the end of the year in Spain, Russia, Germany, Australia, the Netherlands, Belgium and North America. We're working with customers to create case studies about their transition to PROLIN Smart Suite 10 in as little as 4 hours (see The 4 Hour Challenge below). Our international partner base continues to grow with additions in North America, Germany, Russia, Spain and Australia. Learn more about our new partners below!
PROLIN Smart Client 10 SR5 Released
We've released one major version and six minor versions of our flagship PROLIN Smart Client 10 product this year. Due to our short release cycles, supported by our Test Driven Development (TDD) engineering methodology, we can respond very quickly to requests for changes from our customers. PROLIN Smart Client 10 SR5 was released on November 21, 2011, and builds upon the dozens of additional functions and features that have been provided beyond the current HPSD 4.5 feature set. Improvements in SR5 over SR4 (Sep 2011) include more than 30 minor bug fixes, a number of enhancement requests and a major new function called "Extended Scheduler Views". Read on to learn more about that "magic" functionality.
Extended Scheduler Views in Smart Client 10 SR5
In addition to the many improvements and new features in PROLIN Smart Client 10 SR5 we've added something you've been wanting for a long time - Extended Scheduler Views! With Extended Scheduler Views you have an unparalleled perspective into high level project management, resource planning and visualization of all objects in the ITSM environment that have a time line associated with them. You can visualize all changes related to a particular service or configuration item and view all work orders for your specific work group - even segmented by individual. The options are limitless in this extremely user friendly and incredibly useful new feature. Your welcome!
PROLIN Power Server 2.0 - Unbreakable? (or Australia vs. The Power Server)
As stated above – with TDD we adhere to the most rigorous testing protocols in the industry. Here’s a report from our Australian expert trying to break PROLIN Power Server 10 down, down under.....
“Decided to see if I could break Power Server. Loaded onto my server (ancient 2006 Dell w/single core Pentium) a database with: 300K Service Calls, 24,532 Person Records, 937 Internal Organizations, 292 Work groups and countless CI's. Total size of SQL server: 9 GB of data. Started 8 instances of Power Server on my single server – all talked to each other perfectly. On my laptop: 5 VM desktops, mix of Windows 7 and Windows XP running multiple versions of PROLIN Smart Client (SR4, SR5T1 and the SR4 demo version) with 2 clients per Workstation. Result? 10 Clients connecting to 8 server instances. Power Servers handled all requests.
Shut down all Power Servers but one. Active clients automatically pointed to remaining server with no disruption and continued work as normal. Created Scheduler View to load 25,000+ calls/work orders/changes/etc., for 235 staff members. View full of information loaded. Started multiple clients loading same view. All worked.
Decision? WIN to Power Server! Loss for Australia! FYI: Large DB responded faster with Power Server than the SD Application Server."
Actually, we think that's a WIN for Australia too! More to come about our new version of PROLIN Smart Power Server 10 in our next issue.
New Global Partners
In the last few weeks we've added new partners in North America, Germany, Australia, Spain and Russia. We're gaining traction and momentum around the world and our projection is that we'll continue to grow - very quickly! If you'd like to see the present state of our new world order - our growing list of global PROLIN Partners - just click to view the PROLIN Partners Map on our website.
Our Growing Team!
We welcome Robert Sterling as VP of Business Development to our global team of PROLIN Professionals. His primary responsibility is to engage the Social Networks and help accelerate the global buzz and excitement around the growing PROLIN brand. With roots in the original PROLIN team, we're happy to have him back! (bob.sterling@prolin.com)
HP Discover - Vienna
We will be attending HP DISCOVER Conference and Exhibition in EMEA from November 29 – December 1, 2011 at the Messe Wien in Vienna. Over 5000 enterprise IT leaders from around the world will attend to explore the technologies, strategies and best practices driving HP’s vision for the IT future. Let us know if you are attending so we can meet you there. To learn more click here.
DECEMBER PREVIEW In order to change solutions in complex environments customers face a daunting implementation of up to a year or longer. With our revolutionary three-phase transition, customers have the option to move to the PROLIN Smart Suite in a fraction of that time - with virtually no risk or additional cost. In fact, we have seen customers switch their entire support staff to the PROLIN Smart Client in just four hours. That's fully installed with the database connected and all users completely transitioned and working, unassisted, within the new client interface. No extra training required. This is unprecedented in the world of Enterprise IT Service Management. In our next issue we'll share with you how we make that happen and how happy it makes
