The consumerization of IT, in particular, is driving radical changes not only in what IT needs to prioritize, but in how it interacts with other business units to deliver those projects. Not only does IT need to figure out how to manage, acquire, support and build mobile apps, it needs to rethink the entire end-user computing experience around mobile.

"Being proactive means helping the business understand how new technologies like mobile can impact the business," says David Cearley, vice president and fellow at Gartner. "Governance cannot be the mechanism to say no. Governance needs to be the mechanism to help direct and support the requirements of the business."

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Bob Sterling