PROLIN… where ITSM Innovation is a Tradition
PROLIN, the renowned pioneer in ITIL-based ITSM in the ‘80s and ‘90s, has reunited the team to revitalize your HP Service Desk installation and provide you with smooth sailing into the future of ITSM as a Service. The original PROLIN was sold to Hewlett-Packard's OpenView Division in 1997 and was the core for industry-leading HP Service Desk. The new PROLIN offers Smart Suite 10 to thousands of HP Service Desk 4.5 enterprise customers, delivering an elegant, seamless, and fun transition to ITSM as a Service.

Focused on Engineering Excellence
PROLIN has a keen focus on excellence in engineering, bringing together many of its original ITIL-based ITSM experts and adding fresh engineering talent. Using the latest techniques in test-driven software development methodologies, our R&D teams are delivering a clean new approach to ITSM.

PROLIN – Your Trusted Partner for ITSM as a Service
Working with PROLIN will feel like the “good old days.” PROLIN blends the business and service values of the traditional “HP Way” with PROLIN’s own unique heritage of fun! PROLIN and its partners are dedicated to providing you with the highest levels of service and attention to your requirements.

PROLIN and its reseller partners combine to expand and extend the capabilities of your HP Service Desk environment, while safeguarding your investments in people, training, processes and technology.

With global sales, support, R&D centers, and a growing team, PROLIN’s mission is to, once again, change IT Service Management with leading-edge solutions that improve productivity and drive down costs.